Privacy Policy

Last Updated: January 21, 2026

Welcome to SwiftGo. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and usage when you use our mobile application, marketplace platform, and services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, profile photo, and account details
  • Profile Data: Seller store information, buyer preferences, shipping addresses, and marketplace settings
  • Payment Information: Payment method details, billing address (processed securely through third-party payment processors)
  • Communications: Messages sent through our in-app buyer-seller chat system
  • Content: Product listings, purchase history, reviews, ratings, and other marketplace content you create

1.2 Automatically Collected Information

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: App interactions, features used, session duration, and navigation patterns
  • Location Data: Approximate location based on IP address (precise location only with your permission)
  • Analytics Data: Performance metrics, crash reports, and diagnostic information

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our marketplace platform
  • Process transactions, escrow payments, and send payment confirmations
  • Match buyers with relevant products and sellers through AI recommendations
  • Enable communication between buyers and sellers
  • Send notifications about your account, orders, and marketplace activity
  • Provide customer support and respond to inquiries
  • Analyze usage patterns and improve user experience
  • Detect and prevent fraud, abuse, and security issues
  • Train and improve SwiftGo AI to provide better product recommendations, pricing suggestions, and listing optimization
  • Comply with legal obligations and enforce our Terms of Service

3. Data Sharing and Disclosure

3.1 We Share Your Information With:

  • Other Users: Your public profile and seller store information is visible to buyers, sellers, and marketplace participants
  • Service Providers: Third-party companies that help us operate our platform (payment processors, cloud hosting, analytics)
  • Transaction Partners: When you buy or sell products, relevant information is shared with the other party to facilitate the transaction
  • Legal Requirements: When required by law, regulation, legal process, or governmental request

3.2 We Do Not:

  • Sell your personal information to third parties
  • Share your private messages without your consent
  • Use your data for purposes not disclosed in this policy

4. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Secure payment processing through PCI-DSS compliant providers
  • Access controls and authentication requirements
  • Regular backups and disaster recovery procedures

However, no system is completely secure. We cannot guarantee absolute security of your information.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and personal data
  • Portability: Receive your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@swiftgo.app

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account:

  • Your profile and personal data will be deleted within 30 days
  • Some information may be retained for legal or business purposes
  • Anonymized data may be retained for analytics and improvement

7. Children's Privacy

SwiftGo is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a minor, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your device settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices:

This Privacy Policy is effective as of the date stated above and governs our privacy practices for all users of the SwiftGo platform.